Returns & Refunds

Final Sale Policy

All sales are final, including regular, custom and personalized products. We do not accept returns or exchanges for change of mind, unwanted items or sizes or options selected incorrectly by the customer, except where required by law.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible, ideally within 48 hours of delivery. Include your order details and clear photos of the item, packaging and shipping label, where available.

We'll review the issue and arrange an appropriate solution, such as a replacement, correction or refund, depending on the circumstances and your applicable legal rights. The 48-hour reporting request does not limit rights provided by law.

Custom & Personalized Orders

Please review names, dates, spellings and personalization choices carefully before ordering. Custom and personalized orders cannot be cancelled once production has started, except where required by law. If we make a mistake or the product arrives damaged or defective, please contact us so we can review and resolve it.

Contact Us

Use our contact page or email allthingsjessv@gmail.com with your order information and photos.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws. For other order terms, see our Terms & Conditions.