Terms & Conditions

Last updated: October 2026

Handmade Products

ATJ & Co. offers handmade, personalized, and ready-to-gift products. Due to the nature of handcrafted items, slight variations in colour, engraving placement, wood grain, pattern, and size may occur. These natural variations are not considered defects.

Orders & Payment

By placing an order, you agree to provide accurate and complete information. Prices are displayed in the selected store currency at checkout. Orders will not begin production until payment has been received in full.

We reserve the right to cancel or refuse any order due to pricing errors, product availability, suspected fraud, or other unforeseen circumstances. If payment has already been made, a full refund will be issued.

Custom & Personalized Orders

Custom and personalized orders require agreement on the design, pricing, and timeline before production begins.

Please review all names, dates, spellings, and personalization details carefully before submitting your order. ATJ & Co. is not responsible for errors provided by the customer.

Once production has started, custom and personalized orders cannot be cancelled or refunded.

Returns & Exchanges

All sales are final, including regular, custom, and personalized products. We do not accept returns or exchanges for change of mind, unwanted items, or incorrect customer selections, except where required by law.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery. Include your order details and clear photos of the item, packaging, and shipping label where available.

We will review the issue and arrange an appropriate replacement, correction, or refund depending on the circumstances and applicable legal rights. The 48-hour reporting request does not limit your legal rights.

For more information, please see our Returns & Refunds page.

Shipping

ATJ & Co. ships within Canada and the United States.

Shipping is charged at flat rates in Canadian dollars (CAD), based on destination and order size. The applicable shipping cost is displayed at checkout.

Processing times vary by product and are separate from shipping times. Delivery estimates are not guaranteed, and delays may occur due to shipping carriers, customs, weather, or circumstances beyond our control.

Customers are responsible for providing accurate shipping addresses. Additional shipping charges may apply when resending packages returned due to incorrect or incomplete addresses.

For current shipping rates and additional details, please see our Shipping Information page.

Product Colors

We make every effort to display our products accurately. However, colors may vary slightly depending on your monitor or device settings.

Intellectual Property

All product designs, photographs, graphics, logos, and website content are the property of ATJ & Co. and may not be copied, reproduced, or used without written permission.

Contact

If you have any questions regarding these Terms & Conditions, please contact us at allthingsjessv@gmail.com.